Terms of Service

Effective Date: 1 Feb 2026

These Terms of Service (“Terms”) govern access to and use of the Clarrif platform (“Service”) provided by Clarrif (“Company,” “we,” “us,” or “our”). These Terms apply to diagnostic laboratories, hospitals, clinics, and healthcare organizations (“Customer”) using the Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions

• Customer – Organization using the Service.
• Authorized User – Employee or agent of Customer.
• Service – Clarrif platform and tools.
• Lab Report – Uploaded diagnostic report.
• AI Output – Generated summaries, insights, audio, etc.
• Customer Data – All uploaded reports and data.

2. Agreement Authority

The person accepting these Terms represents they are authorized to bind the Customer.

3. Service Overview

• AI-generated summaries
• Multilingual interpretation
• Audio narration
• Redaction tools
• Dashboards and APIs

4. AI Processing and Outputs

• Outputs are probabilistic and may contain inaccuracies
• No medical advice or diagnosis
• No doctor–patient relationship

5. Customer Responsibilities

• Upload only authorized data
• Obtain patient consent
• Comply with healthcare laws
• Train users responsibly

5A. Platform Integrity and Abuse Prevention

To maintain reliability, security, and fair usage of the Service, Clarrif implements safeguards to prevent misuse, automated abuse, and unsupported usage patterns.

The Service supports analysis of supported diagnostic report formats only. If unsupported or invalid files are repeatedly submitted, safeguards may temporarily restrict functionality.

Safeguards may include temporary limits on generating new analyses after repeated unsupported uploads. Restrictions are lifted automatically after a cooldown period.

• Maintain service quality and stability
• Prevent automated misuse
• Protect platform availability

Clarrif reserves the right to implement reasonable technical controls, including rate limiting and temporary usage restrictions.

6. Data Redaction Responsibility

Customers must remove unnecessary sensitive data or use provided redaction tools. Clarrif does not guarantee complete removal of identifiers.

7. Customer Data Ownership

Customers retain ownership of all uploaded data. Clarrif acts as a processor.

8. Data Retention

Default retention is 7 days unless configured otherwise.

9. Consent and Lawful Use

Customers are solely responsible for obtaining patient consent.

10. Cross-Border Processing

Data may be processed outside the country of origin.

11. Privacy Scope

Customer Data is processed only to provide the Service.

12. Security

Encryption, access controls, and audit logging are implemented.

13. Third-Party Services

Includes cloud providers and AI providers under confidentiality obligations.

14. Beta Features

Beta features are provided “as is”.

15. Pricing and Billing

Subscription, usage-based, or credit-based billing may apply.

16. Intellectual Property

Clarrif retains all platform IP.

17. Confidentiality

Both parties must protect confidential information.

18. Limitation of Liability

Total liability limited to fees paid in previous 12 months.

19. Indemnification

Customers indemnify Clarrif for misuse or regulatory violations.

20. Termination

Access may be suspended for violations or overdue payments.

21. Force Majeure

No liability for events beyond reasonable control.

22. Governing Law

Laws of India; jurisdiction Varanasi unless agreed otherwise.

23. Dispute Resolution

Arbitration under Indian law.

24. Changes

Continued use constitutes acceptance of updates.

25. Entire Agreement

Supersedes prior agreements.

26. Severability

Invalid provisions do not affect remaining Terms.

27. Survivability

IP, confidentiality, liability and indemnification survive termination.

28. Contact

📧 support@clarrif.com

29. Governing Language

English version prevails if translated.